Summer
S.
3/25/2015
These
guys are the absolute best. Dale, I can't thank you enough!
I
brought my car in for the first time about a month ago for a free
assessment since my normal tune up guy said we should check out a
transmission specialist since my car was jolting pretty badly when
shifting between 1st and 2nd and 2nd and 3rd, and sometimes even when
it would come to a stop. My normal tune up guy (who's also
wonderful), John from Irvine Auto, said it could be that the
transmission fluid was dirty, but it probably was something worse and
that I should get a transmission specialist to check it out. I know
John has his guys he recommends who do transmissions, but I decided
to google some and bring my car into the specialist who had the best
reviews online--and that's how I found Dale and Irvine Transmission
Center! After a free assessment, Dale explained to us that I should
get my transmission rebuilt else I buy a new car (if there were other
problems with my car). Luckily, all else with my car seems great and
as it's a Honda Accord (2002) with about 150k miles on it, seems like
it could go another 150k if the transmission was rebuilt. I was very
impressed with how thorough he was at explaining the problem to my
boyfriend and me and was glad to see many previous customers had even
sent physical thank you letters to Dale that he's displayed in his
shop.
I spent another jolty week driving around on my car
and soon realized this problem needed to be fixed VERY SOON as it was
getting worse each day. So, about 6 days after my free assessment and
quote, I dropped off my car with Dale. I dropped it off on a Monday
early morning (8am) and picked it up that Wednesday around 1:30PM.
Dale again took the time to show me the old transmission parts that
they'd taken apart and compared them to what brand new parts look
like; wow, did my transmission need to be rebuilt! Even as someone
who doesn't know much about cars, I was shocked at how different my
old parts and brand new parts looked (mine had worn down to the
metal)---my boyfriend understood much more than I and tried to
explain to me what he knew too :) In any case, I paid Dale the
initially quoted price (very glad he told me the total up front, I
very much appreciate him for sticking to his original quote and not
finding additional fees when getting rung up--just another reason
this place rules)! Nick was the guy who worked on my car and he did a
marvelous job. Dale explained to us that since my car's computer had
to relearn how to appropriately shift since it was a brand new
transmission, it might drive a little funky initially. I honestly
didn't think it was very different, and was 100% satisfied with the
incredible job they did. Dale even told me to bring my car back in 10
days after to do a DOUBLE check on all their work and ensure
everything was running smoothly. So, 10 days after, I brought my car
back in, and for free, Darnell checked my car out and did a test
drive as well and told me all their work was good :). My car runs
WONDERFULLY now and I can't thank these guys enough!! Dale and
Darnell are also great to chat with and are genuinely good,
hardworking people. I recommend this place to any and all people who
are having potential problems with their transmissions. THANK YOU
VERY MUCH!!!!
Extremely satisfied customer here :) A++++ work.